What happens when I'm locked out of my account?

You will be locked out of your account if you have entered the wrong password more than 6 times in a row. In this case, you must wait 1 hour before attempting to log in again. If you have forgotten your password, you can reset it at any time. For security purposes, we never have access to or store your password. 

If you are unable to access your account for any other reason, do not hesitate to get in touch with our customer support team using our Live Chat feature or by emailing us at [e-mail].

**Keywords:** Locked Account